Removal Van Maida Vale Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Maida Vale provides removal, transport and associated services to private and business customers. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person, firm or company ordering the services.
Company means Removal Van Maida Vale, the provider of the services.
Services means removal, transport, loading, unloading, packing, unpacking and any related services agreed between the Customer and the Company.
Goods means the items, furniture, belongings or other property to be moved, stored or otherwise handled by the Company.
Contract means the agreement between the Customer and the Company for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation.
Working Day means any day other than Saturday, Sunday or a public holiday in England.
2. Scope of Services
The Company provides local and regional removal and van services, including the loading, transport and unloading of Goods as agreed at the time of booking. Any additional services, such as packing, unpacking, dismantling, reassembly or provision of materials, must be agreed in advance and may be subject to additional charges.
The Company reserves the right to decline or discontinue any service where it is unsafe, unlawful or beyond the scope of the originally agreed work.
3. Booking Process
3.1 Quotations
Any quotation provided by the Company is based on the information supplied by the Customer regarding the collection and delivery addresses, access conditions, volume and nature of the Goods, and any special requirements. Quotations are normally valid for a limited period stated at the time of issue and may be revised if the Customer's requirements change.
3.2 Confirming a Booking
A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions and the Company has issued a confirmation. The Company may require a deposit or prepayment as part of the confirmation process. Provisional dates are not guaranteed until the booking is confirmed by the Company.
3.3 Customer Information
The Customer must provide accurate and complete information at the time of booking, including property access details, parking arrangements, any restrictions, the number of floors or stairs involved, and the approximate volume and type of Goods. The Company is entitled to rely on this information. Additional charges may apply if the actual circumstances differ significantly from those described.
4. Access, Parking and Customer Obligations
The Customer is responsible for ensuring adequate access for the removal vehicle at both collection and delivery locations. This includes arranging any necessary parking permissions or permits and notifying neighbours or building management where applicable.
If suitable parking or access cannot be obtained, the Company may charge for waiting time, additional labour, extra distances carried or aborted journeys. The Customer must be present, or appoint an authorised representative, at both the collection and delivery addresses to direct the work and sign relevant documents.
The Customer must ensure that Goods are properly packed and ready for transport unless packing services have been expressly included. Fragile or high-value items should be separately identified and clearly marked.
5. Payments and Charges
5.1 Rates and Pricing
Charges may be calculated on an hourly rate, a fixed price or a combination of both, as specified in the quotation or booking confirmation. Additional services requested on the day, waiting time caused by delays outside the Companys control, or changes to the agreed work may lead to extra charges.
5.2 Deposits and Balance Payments
The Company may require a deposit to secure a booking. Unless otherwise agreed in writing, the balance of the charges is payable on or before completion of the services, and in any event before the vehicle is unloaded at the destination address. The Company is entitled to refuse to commence or continue with the services if payment terms are not met.
5.3 Late or Non-Payment
If payment is not made when due, the Company may impose interest on overdue amounts at the statutory rate allowable under UK law, calculated on a daily basis until payment is received in full. The Customer will be liable for all reasonable costs of collection, including legal and administrative expenses, incurred by the Company in recovering outstanding sums.
6. Cancellations and Changes
6.1 Cancellation by the Customer
If the Customer wishes to cancel or postpone a booking, notice must be given as early as possible. The following cancellation charges may apply, unless otherwise specified in the booking confirmation:
a. More than five Working Days before the scheduled service date: no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion.
b. Between two and five Working Days before the scheduled service date: a cancellation fee of up to 50 percent of the quoted price may be charged.
c. Less than two Working Days before the scheduled service date or on the day of service: a cancellation fee of up to 100 percent of the quoted price may be charged.
6.2 Changes by the Customer
Changes to the date, time, addresses, or scope of work are subject to availability and may result in an adjusted price. The Company is not obliged to accommodate changes if insufficient notice is given or resources are unavailable.
6.3 Cancellation by the Company
The Company may cancel a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will offer a revised date or a refund of any amounts paid in respect of the cancelled services. The Company will not be liable for consequential losses arising from such cancellations.
7. Customer Property and Excluded Items
The Customer must not include in the Goods any items that are hazardous, illegal, explosive, corrosive, flammable or otherwise dangerous, including gas cylinders, firearms, ammunition, chemicals and solvents. Perishable, refrigerated or frozen goods, live animals, plants, valuables, cash, bonds, jewellery and important documents are carried only by prior agreement and at the Customers sole risk unless specifically agreed in writing.
The Company reserves the right to refuse to handle any item which, in the Companys reasonable opinion, is unsafe, unlawful, or beyond the agreed scope of the services.
8. Waste Regulations and Disposal
The Company operates in accordance with applicable UK waste and environmental regulations. The services provided are primarily for the removal and transport of Goods, not for waste disposal. The Company is not obliged to remove, transport or dispose of waste, rubbish, construction debris, or items designated as controlled waste without prior agreement.
If waste removal or disposal is agreed, it will be carried out in line with relevant legislation. Additional charges will apply to cover handling, transport, disposal fees and any necessary licences or permits. The Customer is responsible for accurately describing any items intended for disposal. The Company may refuse to collect or dispose of items that are prohibited or require specialist treatment.
9. Liability and Limitations
9.1 General Liability
The Company will exercise reasonable care and skill in providing the services. Liability for loss of or damage to Goods is limited as set out in this section. The Customer is encouraged to arrange appropriate insurance for high-value items or where enhanced cover is required.
9.2 Exclusions of Liability
The Company is not liable for loss or damage arising from:
a. Goods packed, unpacked, dismantled or reassembled by the Customer or third parties.
b. Normal wear and tear, scratching, scuffing or minor cosmetic damage inherent in moving Goods.
c. Pre-existing defects, inherent vice or characteristics of the Goods that cause deterioration.
d. Delays or failure to perform caused by circumstances beyond the Companys reasonable control, such as traffic, road closures, accidents or severe weather.
e. Loss of profits, loss of revenue, loss of opportunity, or any indirect or consequential loss.
9.3 Limits on Claims
Unless otherwise agreed in writing, the Companys total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum per item or per consignment, having regard to the nature and value of the Goods and the fees charged for the services. The Customer must notify the Company of any loss or damage in writing as soon as reasonably practicable and in any event within seven days of completion of the services.
9.4 Personal Injury and Death
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by the Companys negligence, or for any other liability that cannot lawfully be excluded under UK law.
10. Delays, Waiting Time and Failed Access
While the Company will use reasonable efforts to adhere to agreed arrival and completion times, such times are estimates only and not guaranteed. The Customer acknowledges that traffic, access issues and other external factors may cause delays.
If the Company is kept waiting at collection or delivery locations due to the Customer, building management, keyholders, or other third parties, the Company may charge additional waiting time at the prevailing hourly rate. If the Company is unable to gain access to collect or deliver the Goods due to circumstances beyond its control, it may treat the booking as cancelled and apply relevant charges.
11. Insurance and Risk
Risk in the Goods remains with the Customer at all times except while they are in the custody and control of the Company during the actual process of loading, transport and unloading. The Company may hold its own insurance for certain risks but this does not replace the Customers obligation to maintain adequate cover for their property.
The Customer should inform the Company in advance of any particularly valuable or fragile items and confirm whether additional cover is required. Any such arrangements must be agreed in writing.
12. Complaints and Dispute Resolution
If the Customer has a concern or complaint about the services, they should raise it with the Company as soon as possible, ideally during or immediately after completion of the work so that it can be investigated promptly.
The Company will review any complaint in good faith and may request supporting information or evidence. Both parties agree to attempt to resolve disputes amicably in the first instance. If a dispute cannot be resolved by negotiation, either party may pursue its rights through the courts in accordance with the governing law clause below.
13. Data Protection and Privacy
The Company may collect and process personal data relating to the Customer for the purposes of handling enquiries, providing quotations, managing bookings, delivering services and complying with legal obligations. The Company will handle such data in accordance with applicable UK data protection law and will not share it with third parties except where necessary to fulfil the contract or required by law.
14. Variation and Severability
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract unless a later version is expressly agreed by both parties in writing.
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Customer and the Company, are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions.
By placing a booking with Removal Van Maida Vale, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.